First of all, we want to share some considerations with you and make them understandable for you.
It is no secret that refunds mean a lot of stress, work and costs for us.
- We have to check each reimbursement individually, document it and prepare it for transfer. When all the data is available, it takes us about 5 minutes per case. That is 5 minutes for which we have to pay our staff and 5 minutes in which these people can do nothing else. With 1000 reimbursements, that is 5000 minutes and thus almost 3 working hours per week for a staff member, during which all other tasks fall by the wayside.
- Furthermore, we do not refund the value of the voucher, but the sum of your payments including fees that ultimately led to the issuing of the voucher. However, we have incurred costs for accepting these payments (bank positions, accounting positions, fees of the payment service providers and/or internal processing of the incoming payment). These costs are doubled with every refund, because they are mostly incurred again in the same amount with the repayment.
We do not have these problems with vouchers. They are already issued automatically and can be redeemed automatically on our website. Neither we nor the customers incur any work or costs when issuing or redeeming them.
Therefore: If you are planning to travel with BASSLINER to a festival until 31.12.2023 anyway, it would relieve and help us a lot if you keep your voucher and do not register for a refund at first.
The voucher is valid for all our trips. If you are still unsure whether you want to use the voucher, you can keep it for the time being and then register for reimbursement at any time up to 31.12.2023. From July at the latest, we will be offering trips to the Fusion Festival 2022 as well as to the planned replacement events on the Fusion grounds in August/September this year for booking. The vouchers will of course be valid as payment for these as well.
If you are in urgent need of the money or if there are other reasons why you should not keep the voucher, we will of course understand this as well. You have the possibility to leave a voluntary contribution of any amount to cover the costs and to support our work.